LEGAL LETTER: Company Apology Letter (Template)

[Your Company Name] [Your Company Address] [City, Province] [Postal code] [Date]

[Recipient’s Name] [Recipient’s Address] [City, Province] [Postal code]

Dear [Recipient’s Name],

We are writing to apologize for the inconvenience and disappointment caused by [issue]. We understand that this has caused you frustration and we take full responsibility for it.

We realize that we fell short of your expectations and we would like to assure you that we are taking the necessary steps to ensure that this does not happen again in the future. We understand that our actions have caused you inconvenience and we are truly sorry for any negative impact it may have had on your experience with our company.

We are committed to providing our customers with the highest level of service and we understand that we failed to do so in this instance. We would like to offer our sincerest apologies and we hope that you will give us the opportunity to make this right.

Please do not hesitate to contact us if there is anything else we can do to help rectify the situation. We would appreciate your feedback as we strive to improve our service.

Once again, we apologize for any inconvenience caused and we hope to have the opportunity to serve you again in the future.

Sincerely,

[Your Name] [Your Title] [Your Company Name]

Cc: [Management/Customer Service Team]